Returns & Exchanges B2B

B2B returns are subject to approval by our team. Returns may be accepted within 1 year of receiving the order, only for unused products in their original packaging. Once approved, a credit note may be issued and applied to a future order.

How to make a B2B return

To make a B2B return, please contact your cerjo account manager. They will review your request with you and explain the next steps.

Your account managers by region

Account manager Regions (cantons) Contact
Jaqueline Campiotti
  • AG
  • BE
  • BL
  • BS
  • NE
  • SO
  • TI
  • VS
  • UR
campiotti@cerjo.ch+41 78 793 50 47
Nathalie Trévisan
  • FR
  • VD
  • VS
trevisan@cerjo.ch+41 78 602 28 64
Doris Müller
  • AG
  • AI
  • AR
  • GL
  • LU
  • NW
  • OW
  • SG
  • SH
  • SZ
  • TG
  • ZG
  • ZH
  • GR
mueller@cerjo.ch+41 79 399 83 43
Giuseppe Esposito
  • BE
  • FR
  • GE
  • NE
  • VD
  • VS
esposito@cerjo.ch+41 76 383 50 27
Corinne Aubry
  • BE
  • JU
aubry@cerjo.ch+41 79 897 66 37